My merchandise arrived in wonderful shape and I was very happy to receive.
However, a more significant and unexpected two (2) items were included in the box with my sweatshirt and ballcap. A personally signed (by Becky) business card (as in the photo that I attached) and a copy of my invoice that had a RED stamp proclaiming "Proudly packed by Becky". Upon gazing at the business card, I thought, "Who the heck is Becky?" BUT, the invoice answered my question!!
I think I was probably more happy, than receiving the merchandise, to know the personalization that went into this simple but powerful gesture and effort!!
A Very BIG Kudos to Becky and to the Leadership at your business for having this done and the staff to ensure that it has been!!! WELL DONE!!
I will absolutely purchase from you for any of my future needs/wants and ensure that I spread that word to others...
I hope you have continued success and take over ALL retail in the World!!! LOL!!
My daughter just presented the decals I ordered to her father and when he saw them he started to cry. It was priceless. Thank you for all you do and represent.
My new cap was delivered yesterday evening, and I was extremely pleased with the quality; so I just wanted to say thank you, not only for the craftsmanship, but also for the exceptional customer service and prompt completion of the order. AFAIK, Hannah was the person who processed my order, so kudos to her as well. Although I don't do Facebook, I wanted to leave a Google review, but could not find a place to post one; but you're certainly welcome to post my endorsement anywhere you would like. It's great to see businesses such as yours can still be found and I hope you will flourish even more in the future.
All the best! ..and Merry Christmas!
..btw; My wife and I enjoyed visiting y'all's battleship in Mobile quite a few years back. I hope the good folks in Alabama will continue to take good care of her. Cheers! ~ Tony
I received my US NAVY ball cap and I just love it! You guys did a great job. This old veteran really appreciates the fine workmanship.
Casimir (Casey) Carey
US NAVY VETERAN
I received my license plate frames today, (order# 237038) and I am so moved. They are so beautiful and more meaningful than you can know. I'm sure my Jim was smiling while I put them on his "Baby". He loved that car almost as much as he loved me.
Thank you for the care you put into them. I will always cherish them
Thank you so much for helping me correct my order. I received the new custom embroidered polo shirt yesterday. It’s beautiful and my son was so surprised and happy!
Your company is a breath of fresh air on the internet. I appreciate your commitment to customer service. Thank you for helping me to honor my son’s military service.
Broken Arrow, OK
Hello, a few months ago I ordered some miniature Airborne pins from you. I got them and I am completely pleased. You even sent extra backings for them! Lisa, the hand written business card is what is prompting this email, thank you for that. I think you guys are top notch! Thank you for what you do!
I wanted to thank you too much for your rapid turn around of this hat for Mr. Tindell. He turned 95 the end of July and he LOVES this hat. He resides in Alabama and is too proud of his military career. He is winking at you here in this photo. Thank you!
Cheryl Nanea Tindell (his daughter in law)
Wow! less than a week for my order to be placed, received by you, manufactured, shipped AND received by me!
The four hats I ordered arrived today. Everything is great (other than I miscalculated slightly on my head size, which is apparently not as big as I thought*:) happy), and I couldn't be more pleased.
Great job to Riley and the entire team for a quality product, excellent communication and very prompt processing, etc. They arrived in plenty of time to take and present to my brother and cousin in two weeks.
Bob & Lisa,
My friend received the Navy cap I had made to honor his 91 year old, WWII veteran Dad; who recently passed away. My friend's wife contacted us to say he was completely surprised and "blown away" by the Navy cap.
My friend now possesses his Dad's completely restored (to original condition) 1951 Buick. The Navy cap is going to be placed and kept on the dashboard inside his "showroom" garage. The car with (Navy cap) will driven to the graveside memorial service on Friday Aug 25th.
Thanks for helping me to honor my friend, and his (now deceased) WWII Dad. You folks are the best!
Stephen M. Pelletier
I just received my very small order of a single hat pin. It is great but that’s not what I’m writing about. I’m writing about your business card which I feel is top notch.
My first reaction when I looked at the card was that these people obviously appreciate my military service. Then when I turned the card over and saw a personal
note from Olivia saying she hoped I enjoyed the pin, it lit up the rest of my day. I want to thank all of you for knowing that it’s the little things that make and keep
To Lisa Freeman: Thank you for your effort to enclose the card, it brought me as much joy as the pin. I have always been proud of the name Freeman (Little John). My father was Cherokee from N. Carolina, near Hendersonville, which makes me now of 88 years old and half blood, my Mother was German... I am from Arizona and live in the northern mountains of 5300' elevation and higher, beautiful Pine country with Indian reservations further North, they need your prayer, they are still under hardships. Perhaps Bob may research back in my direction, I just wanted to say a few words and I plan to keep your card. I am proud to be Army and love my Signal Corps pin which is now in my cap.
God Bless You, Jerry Freeman
I have received my order #244096 in perfect order. Thank you!
I wanted to take a moment to acknowledge the wholly unexpected and pleasant surprise found in the package. Specifically, the notes from Ms. Lisa saying "Hi" and "Welcome Home".
Though my service years are long behind me now, this was most appreciated and very thoughtful. Whether this is company policy or just a spontaneous demonstration on her part, it's the kind of personal touch that goes a long way, for little effort.
I wish more companies could/would take the time to be so attentive and considerate of the individuals placing orders with them. It would sure go a long way to gentling things down these days!
My compliments to you and your crew; my thanks to Ms. Lisa; and, my wishes for your continued success in YOUR service to your customers, no matter who they may be. You'll be first on my list for ordering in the future, rest assured.
D. Joe Girten,
DoD Police (ret.)
BPOE Lodge 2751 - VFW - AmLeg - VVA
Just a note to thank you for the Silver Star caps. They are wonderful and were delivered very promptly. My husband Bruce WAHLSTEN is a Vietnam vet who earned his Silver Star for actions with the Marine Corps in 1968.
He is very proud to wear his new caps and we both thank you.
Do you have a brochure or website regarding the other items you sell?
Sent from Windows Mail
Lisa: Here are the pictures of the Don Jenkins Challenge coin and his Medal of Honor citation. I also provided photos of a new Marine Corps ring presented to me this past Saturday in Tampa Florida at the Julian Burnside Scholarship Fund workshop that I provided for 75 electrical inspectors. Two friends and I established the Fund in honor of a co-worker who was in the Army during World War II and was a prisoner of war from the Battle of the Bulge and I have been doing benefit workshops for the fund for the past thirteen years. Mark
I just had to write and voice my absolute satisfaction with the above order from you, I ordered the cap on Monday put in a change order Tuesday afternoon it was shipped Tuesday if I’m not mistaken and Here I am sitting with my new cap, which by the way is exactly what I wanted the work on this cap is just excellent, and to top it all off I get a personal note from Riley telling me to enjoy the cap along with a card with her picture circled, my Navy service started back in 1957 so when I say you treat people as we did back in the day you know what I mean by back in the day.
Gerald S. Helfont
I just received the NASA / “Bowersox” patches I ordered, and they are Beautiful! As well as the “freebee” Endeavor patch!..which was Extremely unexpected, but Greatly appreciated!
And I often (just out of convenience) shop on amazon, and they don’t seem to sell Any authentic NASA patches (none that I could find were the 4” patches that you all have).
So I was quite ecstatic when I then found your site!
I will Definitely be purchasing more!
And hope to eventually have Every single mission patch, so I will be looking forward to making more and more purchases!...and likely more of these three “Bowersox” ones
(I will most definitely be checking out all your other products now too!)
I just wanted to reach out to express my gratitude for that free patch you included.
And also for the hand written/personalized note on your business card. They both really meant a lot to me!..especially when in today’s world, online businesses do not often express such appreciation, and I want you all to know how nice it was.
So again, Thank You!
Bob and Lisa Freeman and all your employees.
For the past few months I have been re-livng my service in the Navy some 60 years ago. As part of that experience, I have ordered various symbols of those experiences. On Sept 24 I ordered a Navy cap with my Sonar 2nd class symbol included from your company. Your cap is, without a doubt, the finest example of quality material and workmanship in the clothing I have ordered. I’m including a few pics to give you an idea of the depth of my commitment to my navy memories.
In addition, I am on 2 navy facebook groups, Tin Can Sailors, and Sonar Techs. I intend to show a pic of the cap and tell them of the great quality your company provides.
Thank you for your commitment to quality work for our veterans.
SO2, US Navy
RECEIVED SHIPMENT IN THIS MORNING'S POST.
THANK YOU VERY MUCH FOR SUCH EXCELLENT SERVICE.
WILL DEFINITLEY RECOMMEND YOU TO OTHER VETERANS.
"gonzo" Gonzales LRRP - 1958/1960
To the Freemans;
Just rec'd my order and am totally impressed with the quality and workmanship. The embroidery is first class and the garment is the best I've seen. Over the years most of the shirts even the ones from the SF Assoc.) have not been as good as yours.
I want to thank you and will be shopping with you again soon.
R. Duffen; Brentwood, C
I recently placed an order for U.S.M.C license plate frames for my mother and sister. In addition to the beautiful frames there was a hand written note that warmed my family's heart. Thank you for your support of our service members and familys. Strength and Honor
Semper Fidelis,Gunnery Sergeant,Daniel I. LeBron
Bob and Lisa,
I was pleasantly surprised upon receiving my recent USAF Comm Svcs Pins!
You enclosed personal card and handwritten note, along with the great quality of the pins, has earned you a customer for my lifetime.
Great Customer Service Touch !
Wishing You and your business the best!
Ed Weldon,USAF Veteran, Wilmington, DE
Bob, Lisa, and Patty,
You folks do a great job.
I received my fourth of your U.S. Navy WWII Veteran's ball cap in today's mail.
A fine product, shipped quickly, packed well, priced reasonably!
I go through ball caps at a very high rate due to my wearing them 24/7, 7 days a week.
I sleep in a Lazy Boy chair every night with a full face CPAP mask on and one of your ball caps on my head. The only time I take the cap off is in the shower.
At 88 I do not expect to change my habits!
Hello MILITARY BEST.COM. It's me Gailann Collins. I just wanted to let you
know that I received most of my order today 2/1/17. I'm just waiting for
one more item which should be here by 2/3/17. I'm writing to let you know
again that the items I received are awesome !!!! As I have said before
your company is the BEST for sure. I absolutely love the candles, the
Psalms 23 "I Will Fear No Evil" dog tag and especially the "AIR FORCE
Second To None" tee shirt !! The quality of your products are the BEST
ever !! I'm sure the watch will be the same. I love everything I buy from
you as it has a personal touch, awesome quality as well as reasonable
prices !! I want to let you know I am attending a new
group of Military Moms in Orange County NY. It is their first meeting as
the Hudson Valley MOMS
(military moms prayer and support group). I will be making a speech to
welcome them and I will be bringing everything that I have bought from your
company. I will be talking about many things and I will be including your
company as the best place to order items they will be needing. I want to
get as many Military Organizations familiar with your products as well as
your Web site !!!!
Again I Thank You for being the Best !! I will keep you updated. Have
an awesome day and God Bless you all.
Thank you for your time l
Sincerely Gailann Collins
A PROUD AIR FORCE MOM
The USS Albuquerque hat arrived today and is as nice if not better than the one I first I got from the electric boat "fairwater store" back in the 1980's. Always wanted one with my division on the back!!
Please never change that level of quality and attention to detail you put into your products.
My order came yesterday and my husband absolutely loved his shirt. It is of great quality and workmanship. Thank you so much. Sincerely, Theresa
**I recently purchased a very simple decal from your organization. I am a proud veteran of the 101st Airborne Division and looked to you folks (through Amazon) for a 101 decal. Upon arrival I was not only pleasantly surprised with the decal but the hand written note on your business card that stated, "Matthew, enjoy the decal!" I have to say was a wonderful touch! The picture of the gang there in Scottsboro is also a customer friendly experience!
**I operate 6 facilities here in Aurora, Illinois supporting the leading nutritional supplement manufacturer worldwide. I often speak about the importance of correctly picking outbound shipments and how the hourly employees on the floor can and will determine the immediate customer experience.
**Coincidently, I ordered a 101st Airborne Division winter hat from one of your competitors at the same time I purchased the decal from your organization. When that package arrived, the packing slip indeed printed the correct purchased item, however the hat was the 82nd Airborne! As you can see I had two separate and distinct customer experiences! Well done Military Best! Not only did you deliver the correct order timely but you enhanced the experience with the picture and the hand written note! Never underestimate the folks on the floor, those making the marketing decisions and the overall leadership of your organization!
**I know where I will turn the next time I am looking for military based items! Sincerely, Matt
Bob n Lisa, Just received the ball cap. FANTASTIC. Brought back a flood of fond memories. SUPER fast ship. More should be like both of u. One vet 2 another.... Thank u. Peter Robinson
Cap arrived today in perfect shape and much sooner than I expected. Shipping details said "Snail mail-Long Transit Times"
so I figured June would be about right. Not so, shipped on Monday, arrived on Wednesday along with a friendly little
note from Patty on the back of your business card.
Good job. I an very pleased. I will pass this shopping experience on to others. Thanks, Ken Gibson
Hi! Just a note to let you know I received the cap and pin today......my husband loves both of them!!! Thank you for a great transaction....it was a pleasure doing business with you!
Regards, Berneda Jones
Dear Mr. & Ms. Freeman,
I recently ordered and received a lapel pin from your company. When I opened the package I got the pin, the packing list and a business card. On the back of the card was a note from your employee Cheryl with a smiley face. I, like a lot of people, order products from company's all the time. But this is the first time I received a personalized greeting. I have to admit it really touch a nerve. If all of your employees are like Cheryl, you have a great staff. Your business card will be on the top of the stack and I will be ordering from you again.
Well Done, Mark Roomsburg
Thank you very much for prompt and excellent customer service.
Hello to everyone, l purchased two items from you folks and recived much more than just stickers. The welcome home and happy face from Debbie and l am sure all of you, means so very much to so many of us. Please don't ever think that how you treat us goes unnoticed. A thank you is not enough. Roger Lewis. USN 1966-70
You guys are great! Thank you so much! It's exactly what I've wanted.
Hi Bob and Lisa,
Just wanted to drop a quick note to say thanks.
The pin was for a buddy of mine, Tom, from church, who's a Navy veteran, and was looking for one. It came in the mail yesterday, just in time to hand it to him this morning
before mass, with a "Happy Easter!".
Got the badges today. Really appreciate yall getting them to me quickly. Want to thank you for the Silver Star and the kind note. It really meant a lot....Thank you again Jeff
I had previously returned a custom cap because of a misunderstanding about lettering. Yesterday,I received a replacement. Just wanted to let you know that I am highly impressed with the final product. Congratulations on a job well done.
My father was delivering blankets to a children's hospital and the woman who helped carry them in saw his Coral Sea cap in his trunk. She said she would love to have a hat like that for her father who served on the USS Forrestal. My dad told her he would try to locate one for her. He called around and was waiting for a response when he telephoned me at work to tell me about it. My father does not have/want internet access, but I used mine to access your site and promptly order the cap. He called today to say it was great, and just what he was looking for. He also was impressed that your company had included a note. I want to thank you for your excellent service.
All the best,
Thank you very much for my order. Dealing with you guys has been the best. I will recommend you to all the guys I know.
Thank you very much for the personal words of appreciation. Makes me feel what I went through worth it. Thanks again.
Hi Bob & Lisa! I just received my decal and I was surprised to read the note you left me! I really appreciate the time you took to thank my dad for his service. If my dad sees someone in public with a uniform, hat, or any symbol that has to do with being in the military, he always goes out of his way to shake their hand and thank them. I showed him the note you wrote and he was really happy! I told him it was his turn for someone to go out of their way and thank him. Such a small thing you guys have done yet it made our day! Thank you guys so much, I will definitely be ordering for you all again! Have a great day :)
By FAR the best decals I have ever had!!!!!!!!!!!!!!!
SFC, United States, Army (Retired)
Thanks! Very Good Quality! I served as 'Ships Company' on both these 'Bird Farms' in the 1950's as an Electricions Mate. Nice look'n Family... Best of Luck in your Business! I'll be touring the USS Midway CVA 41 now a Muesum in San Diego soon... Jack
Great job, I got my caps today and you beat the delivery date you promised by a long shot. I wasn't expecting to see them until next week at earliest and definitely not today. They look great, thank you so much. I will be ordering at least 5 more in the future. I know you don't have any of them in stock and most of the ships have been scrapped or moth balled for several years. Thanks again for your great service.
Wow! I just received my order... I cant believe how fast you took care of me. The hat is perfect, and it will make my brother very happy. Thank you very much!
Mr and Mrs Freeman and staff
I wanted to say thank you for the beautiful pins. They are even better than
I also wanted to say the handwritten note on the business card was just
amazing. It made me feel very proud that i found your small business and
wish you all the best of success..
If all businesses were so personal with their customers we would probably
have a better economy...
Thank you again and i will be doing more business with your company..
Christopher A. Johnson MPH, US Navy Veteran
Hello my name is Bill Scott.
And I just want to thank you for my order. It was for 2, 7th Signal brigade veteran stickers. They are great! I also posted a pic and link on our 268TH sig co. alumni face book page! So I hope you get some more orders from my Brothers and Sisters from the 7TH!!
Thanks again! Great product!!!, Bill Scott.
Thanks Lisa, you're terrific; am sharing your website with multiple other veterans - hope you stay in business forever ! It's folks like you and businesses like this why we go to war to protect . Thank you for all that you do - military best is an absolute goldmine and I'm so glad that I've found you - very much appreciated !!!
Very respectfully, Phil